Canlan Ice Sports Corp. Ontario Operations Accessibility Plan
Updated: July 10 2015
Message from our President & CEO:
An excerpt from our Mission Statement:
“We will provide highly desirable products and services in clean, safe, fun and friendly facilities, aiming to exceed the diverse recreational needs of sports enthusiasts of all ages, gender and ethnicity within the markets that we serve.
We will be the brand of choice to our customers because of our excellent operations & service, the employer of choice to our team members because of the importance we place on them and a model of integrity for suppliers, partners, and the communities we support because we fulfill our commitments.”
In context of our Mission Statement and requirements under the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario’s accessibility laws, we commit to treating people with disabilities in a way that allows them to maintain their dignity and independence, whether customer or employee. We desire equal access and participation for the diverse needs they may have.
Canlan Ice Sports is a leading operator of recreational facilities. We operate in a “retail service environment” within the sports and recreation industry; with a focus on ice (primarily hockey programs for both adults and youth), turf and court sports. In Ontario we have 6 “ice primary” business units / facilities and 1 ‘Sportsplex’ non-ice, turf and court sports operation.
Section One: Past Achievements to Remove and Prevent Barriers Customer Service
“Committed to providing accessible customer service to people with disabilities.”
Reference: Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005.
Information and Communication
“Committed to making our information and communications accessible to people with disabilities.”
“Committed to fair and accessible employment practices.”
“Committed to considering accessibility for people with disabilities when designing, procuring or acquiring goods and services or when planning major construction / re-construction projects”
Self-service Kiosks - Not applicable, none in place or planned.
“Committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.”
Section Two: Strategies and Actions Planned for 2015 – 2021Customer Service:
Information and Communications
“Committed to considering accessibility for people with disabilities when designing, procuring or acquiring goods and services or when planning major new or re-construction projects”
For more information:
PDF of AODA Accessibility Plan
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